It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.
The quickest way to resolve an issue you are not satisfied with, is to contact the practice in the first instance. You may do this by phone, email, letter or in person. The vast majority of issues can be dealt with in this manner.
We will never discriminate against patients who have made a complaint. Please address all complaints to the Practice Lead Nurse. If we cannot resolve your complaint immediately it will be acknowledged in writing within 3 working days and we aim to provide a full response within 10 working days.